General Return Policy

You may return most new, unused, undamaged and in saleable condition parts sold by Yama Seiki USA, Inc. within 45 days after the ship date for a full refund, unless otherwise indicated in the following section “Items That Can’t Be Returned”. All orders are not eligible for return and refund after the 45-day return period has expired.

Note: The original shipping and handling charge may be deducted from the amount of your refund if the reason for your return is not the result of Yama Seiki's error.

How to return?

A. Normal stock Parts

If you have ordered the wrong part or simply wish to make a return request within the 45-days return period, and theresult of this request is not of Yama Seiki’s error, you may:

1. Please call our Parts Department at 1.909.628.5568, or email us at [email protected] to

request the RMA (Returned Merchandise Authorization) form before you ship the parts to us.

After the RMA form is received, Yama Seiki Parts Department will review the details, and you will be notified with a RMA number and instructions for returning the part once your return has been approved.

2. Please carefully package the part in its original package or in equally protective packaging and ship to

Write down the RMA no. on the package and send to the address below.
YAMA SEIKI USA INC

5788 Schaefer Ave., Chino CA 91710
Customer Service Number 909-628-5568

3. All normal returns are subject to a 15% restocking fee on the parts purchase price.

B. Custom/Special Order Parts

All custom/special orders can’t be returned or refunded.

C. Items That Can't Be Returned

Yama Seiki does not accept returns of the following items:

• Custom/Special ordered items.

• Belts

• Light Bulbs

• Fanuc Options

• Software

• Manuals (Hard Copy or Digital Copy)

How refunds are issued?

Refunds are issued either by Yama Seiki’s company check or by credit to the customers within 2 weeks after the returned part has been received by Yama Seiki, and the part is unopened, unused,undamaged and in saleable condition.

How to request replacements & exchanges for damaged/defective/wrong parts

How to request replacements & exchanges for damaged/defective/wrong parts

We can only replace the exact part you ordered, and you are responsible to return the damaged/defective/ wrong partwithin 30 days. If you want to exchange for a different item,

you will need to return the item and place a new order.us at

If you received a damaged/defective/wrong part and need to exchange it for the same item,

please call our Parts Department at 1.909.628.6658 at [email protected] to request the RMA form.

If you would like to exchange an item for a different one, please call our Parts Department at 1.909.628.6658 or email usat [email protected] to request the RMA form to return the original item

and place a new order for the itemyou'd like to purchase.

For damaged, defective, and wrong items, we will ship the replacement parts to you via your original shippingmethod.